INYOU WELLNESS
SHIPPING POLICY
Version 1.0
Effective Date: 1-June-2026
1. INTRODUCTION
At InYou Wellness, we are committed to ensuring that your wellness products reach you
safely, securely, and within reasonable timelines.
This Shipping Policy explains how orders are processed, shipped, delivered, and handled
after dispatch.
By placing an order on www.inyouwellness.com, you agree to this Shipping Policy.
2. SHIPPING COVERAGE
Currently, InYou Wellness ships products across India.
International shipping may be introduced in the future and will be governed by separate
terms and conditions.
3. ORDER PROCESSING
Orders are generally processed within 1–2 business days after successful order
confirmation.
Order processing may take longer during:
- Public Holidays
- National Holidays
- Festivals
- High-demand sales
- Inventory verification
- Force majeure events
Orders placed after business hours may be processed on the next working day.
4. SHIPPING PARTNERS
To provide efficient delivery services, InYou Wellness works with leading logistics partners
across India.
Courier partners may vary depending on:
- Customer location
- Service availability
- Delivery timelines
- Operational requirements
The Company reserves the right to select the most suitable logistics partner for each
shipment.
5. DELIVERY TIMELINES
Delivery timelines vary depending upon:
- Customer location
- Courier partner
- Weather conditions
- Public holidays
- Government restrictions
- Natural disasters
- Remote delivery locations
Estimated delivery timelines are indicative only.
While every effort is made to ensure timely delivery, InYou Wellness does not guarantee
delivery on a specific date unless expressly agreed.
6. SHIPPING CHARGESApplicable shipping charges, if any, will be displayed during checkout before payment
confirmation.
The Company may offer:
- Free Shipping
- Promotional Shipping Offers
- Region-specific Shipping Benefits
These offers may be modified or withdrawn at any time.
7. CASH ON DELIVERY (COD)
Cash on Delivery (COD) is available in eligible serviceable locations.
Currently:
No additional COD handling charges are applicable.
The Company reserves the right to:
- Restrict COD availability for certain locations
- Restrict COD for high-value orders
- Disable COD where misuse is detected
8. ORDER TRACKING
Once an order has been dispatched, Customers will receive shipment confirmation via
available communication channels, which may include:
- SMS
Tracking details will be shared where available.
Customers may also contact Customer Support for shipment assistance.
9. ADDRESS CHANGESCustomers may request modifications to the shipping address only before dispatch.
Once an order has been shipped, address modifications cannot be guaranteed.
10. FAILED DELIVERY
Delivery may fail due to reasons including:
- Incorrect address
- Incorrect PIN code
- Incorrect phone number
- Customer unavailable
- Delivery refusal
- Restricted delivery location
Where feasible, courier partners may make additional delivery attempts.
If an order is returned due to customer-related reasons, additional shipping charges may
apply for reshipment.
11. DELIVERY CONFIRMATION
An order shall be considered successfully delivered when:
- Delivered to the address provided by the Customer;
- Accepted by the Customer or an authorized recipient at the delivery address; or
- Marked as delivered by the logistics partner based on their proof of delivery process.
12. DAMAGED PACKAGE
If you receive a package that appears damaged, tampered with, or opened:
Customers are advised to:
- Photograph the package before opening
- Record an unboxing video wherever possible
- Contact Customer Support within 48 hours
This helps facilitate a prompt investigation.13. LOST SHIPMENTS
If a shipment is confirmed as lost in transit by the logistics partner, InYou Wellness will, after
verification:
- Arrange a replacement, or
- Process an appropriate refund, where applicable.
14. DELAYS
Delivery delays may occur due to circumstances beyond the Company's reasonable control,
including:
- Weather conditions
- Natural calamities
- Government restrictions
- Transportation disruptions
- Labour strikes
- Security checks
- Festival season demand
- Courier operational issues
Such delays shall not constitute a breach of these Terms.
15. CUSTOMER RESPONSIBILITIES
Customers are responsible for:
- Providing accurate delivery details
- Being available to receive the shipment
- Inspecting the package upon delivery
- Reporting any issues promptly
16. CONTACT USFor shipping-related queries:
Customer Care
080-47361616
care@inyouwellness.com
17. POLICY CHANGES
The Company reserves the right to modify this Shipping Policy at any time.
The latest version shall always be available on the Website.