INYOU WELLNESS

CANCELLATION & REPLACEMENT

POLICY

Version 1.0

1. INTRODUCTION

At InYou Wellness, we strive to ensure a seamless shopping experience while maintaining

the highest standards of product safety and hygiene.

This Policy explains how cancellations, replacements, and exceptional refunds are handled.

2. ORDER CANCELLATION

Customers may cancel an order only before dispatch.

Cancellation requests should be made immediately by contacting Customer Support.

Once an order has been dispatched, cancellation requests cannot be accepted.

3. REFUND FOR CANCELLED ORDERS

Where an order is successfully cancelled before dispatch:

  • Refunds will be initiated to the original payment method.
  • Banks and payment providers may take 3–7 business days to reflect the refunded

amount.4. NO RETURN POLICY

Due to the nature of dietary supplements, wellness products, and personal consumption

items:

InYou Wellness does not accept returns after successful delivery.

This policy is designed to protect product integrity, hygiene, and customer safety.

5. ELIGIBLE REPLACEMENT CASES

Replacement requests may be accepted only where:

  • Wrong product delivered
  • Product received damaged
  • Product received in tampered condition
  • Product missing from shipment
  • Verified manufacturing defect

6. REPORTING TIMELINE

Customers must report eligible issues within 48 hours of delivery.

Delayed claims may not be accepted unless required by applicable law.

7. SUPPORTING EVIDENCE

To facilitate investigation, Customers may be asked to provide:

  • Order Number
  • Invoice
  • Product photographs
  • Packaging photographs
  • Batch details
  • Unboxing video (recommended)8. VERIFICATION
  • Each request is reviewed individually.

The Company reserves the right to:

  • Request additional information
  • Reject fraudulent claims
  • Reject repeated abusive requests
  • Conduct product verification

9. NON-ELIGIBLE CASES

Replacement requests will generally not be accepted where:

  • Product has been consumed
  • Product has been intentionally damaged
  • Incorrect storage caused deterioration
  • Customer ordered the wrong product
  • Customer changed their mind after delivery
  • Request is made beyond the reporting period

10. REFUND IN EXCEPTIONAL CASES

Refunds may be considered only where:

  • Replacement is not feasible; and
  • The Company determines that a refund is appropriate.

Refunds, if approved, will be processed to the original payment method.

11. FRAUD PREVENTION

The Company actively monitors replacement requests to prevent:

  • False claims
  • Product misuse
  • Repeated abuse of replacement policies
  • Fraudulent activities

Appropriate legal action may be taken where necessary.

12. CONTACT US

Customer Care:

080-47361616

Email:

care@inyouwellness.com

13. POLICY UPDATES

The Company reserves the right to revise this Policy at any time.

The latest version shall be available on the Website.