Return and Refund Policy

Effective Date: 22nd February 2024

This Return & Refund Policy outlines the conditions under which you can return items purchased from our website, (the "Website"). Please read this policy carefully before making a purchase.

Return Policy:

Non-Returnable Products:

Due to hygiene and safety concerns, the following products are non-returnable and non-refundable:

  • Opened or partially used sexual wellness supplements
  • Lubricants
  • Condoms
  • Pregnancy tests
  • Fertility kits
  • Any other product clearly marked as non-returnable on the product page

Returnable Products:

All other unopened and unused products purchased from our website can be returned within 7 days of delivery for a full refund, excluding original shipping charges.

Process for Returning an Item:

1. Contact our customer service team by phone at +91 8448169000 or by email at within the 7-day return window.

2. Provide your order number, the item(s) you wish to return, and the reason for your return.

3. Our customer service team will provide you with a return authorization number (RAN) and return instructions.

4. Pack the unopened and unused item(s) in the original packaging, including all tags and accessories.

5. Clearly mark the RAN on the outside of the package.

6. Ship the package back to us using a trackable shipping method.

7. Please note that you are responsible for the return shipping costs.


Once we receive your return and verify that it meets the return criteria, we will issue a full refund to your original payment method within 7 business days. Please note that depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account.

Damaged Products:

If you receive a damaged product, please contact our customer service team immediately at +91 8448169000 or We will arrange for a replacement or a full refund, including return shipping costs.


This Return & Refund Policy is subject to change without prior notice. We encourage you to periodically review this policy for any updates.

Contact Us:

If you have any questions about this Return & Refund Policy, please contact us by phone at +91 8448169000 or or by email at

Additional Notes:

  • This document is intended to provide a general overview of our Return & Refund Policy. In the event of any conflict between this document and the terms and conditions on our website, the terms and conditions on our website shall prevail.
  • We recommend that you consult with a healthcare professional before using any of our products.
  • We are not responsible for any adverse effects that may result from the use of our products.