Subscription Cancellation and Refund Policy

1.⁠ ⁠Subscription Cancellation

Customers may cancel their active subscriptions at any time, subject to the applicable terms and conditions of the merchant. Cancellation of a subscription will stop future recurring payments, subject to the processing of the cancellation request and any payments already initiated.

2.⁠ ⁠Refund Policy

Case 1: Subscription Amount Deducted, but Product Not Delivered
If the subscription amount has been deducted from the customer's account but the corresponding product has not been delivered, the customer may cancel the subscription and request a refund. Upon cancellation and verification of the request, the merchant will initiate a refund of the deducted subscription amount to the customer.
Case 2: Subscription Amount Deducted and Product Delivered
If the subscription amount has been deducted and the corresponding product has already been delivered, but the customer no longer wishes to continue with the subscription, the customer may request a return of the delivered product and cancellation of the subscription. Upon successful return of the product, in accordance with the merchant's applicable return policy, and confirmation of subscription cancellation, the merchant will initiate a refund of the deducted subscription amount to the customer.